Every day as the We Want to Know (WWTK) Specialist at Franklin Square, I have the privilege of speaking to our many diverse patients and their families. WWTK is an innovative program that gives our patients and families a voice to express concerns about their care. The WWTK program allows us the great opportunity to address patient concerns and affect change for a positive patient experience in real time.
We Want To Know is funded by the Agency for Healthcare Research and Quality (Grant #1R18HS022757:K.M. Mazor PI). The project is a partnership between MedStar Health, MedStar Health Research Institute, and Investigators from the University of Massachusetts Medical School and the University of Washington.